Communication Solutions

Network infrastructure is the backbone of any IT system and is essential for its reliable and consistent operation. The key function of a network infrastructure is stability, reliability and ensuring the necessary performance. Building a stable and reliable infrastructure requires detailed knowledge of the used network equipment and technologies, as well as experience in the design and implementation of network solutions.

In CS, we have many years of experience in designing, implementing, and maintaining complex network infrastructure systems based on the latest technological advancements from reputable network equipment manufacturers, such as Cisco or Juniper.

CS’s project team is composed of highly educated engineers who hold the most respected industry certifications, such as Cisco CCIE and CCNP, ensuring their up-to-date knowledge of cutting-edge technologies.

CS offers design and implementation services of corporate network systems at the core, distribution, and access levels with an emphasis on the security of access to the corporate network. In addition to classic network solutions, we also offer design and implementation solutions for SDN (Software Defined Networking) network systems and Cloud-managed network systems.

Multi-service networks are the foundation that is crucial for supporting entire IP world, and as a result by extension they support a whole new world of technologies. The multi-service network infrastructure is constantly changing, but essentially, IP transport remains, through which various services are realized, which enables the reduction of capital costs when activating new services as they use existing equipment. With the development of technology, the need for higher and higher speeds at the transport level of new generation networks is growing, where speeds of 100G are now used, and implementations with speeds of 400G and 800G are planned.

At CS, we have highly certified experts, engineers, and consultants with many years of experience in designing, planning, and implementing some of the most demanding multi-service networks present in the region. Through various projects, we monitor the development of multi-service networks with the following challenges:

• Growth of transport infrastructure speeds over 100G
• Ensuring the security and stability of complex multi-service networks
• Use of the latest transport standards in the network core with segment routing and MPLS as the leading technology of new generation multi-service networks
• Service integration up to data centers and virtual network services like NSX via BGP EVPN and MPLS L3VPN inxtegration

Network access control is part of the comprehensive security of the communications infrastructure. Network access control ensures verification of the end user before connecting to the network, whether it is a wired connection, a wireless connection, or a VPN connection.

Network access control can be implemented in various ways and involve multiple checks, including user verification, endpoint device verification, membership verification in directory services (e.g., Microsoft Active Directory), and endpoint device health checks (e.g., the presence of local antivirus, OS patch status, and so on).

Based on the checks, a policy can be determined and applied, which can either grant full network access, provide limited access (e.g., only internet access), or completely deny network access.

CS offers leading solutions in the field of network access control systems.

With collaborative solutions, CS consolidates traditional business communication systems using a unified, scalable, and highly available platform that combines IP voice communication, high-quality video meetings, user mobility and instant messaging.

These collaboration solutions support a hybrid workspace independent of the user’s location and can be realized individually as a cloud service or a service at the company’s location, i.e., a combined service realization can be applied while maintaining the same experience and functionality of the collaboration services.

As an additional element to collaboration services, CS offers user applications and communication devices that we integrate with multimedia solutions. The portfolio of user devices includes personal desktop equipment such as applications for smartphones and computers, IP phones and video conferencing equipment suitable for conference rooms of various proportions.

Collaboration solutions support current security protocols compliant with key industry certificates, which makes CS’s offer suitable for companies with different business profiles and companies with critical infrastructure features.

Licensing based on the subscription model enables simple implementation of collaboration services in accordance with current business needs.

The basis of a good customer experience lies in the selection of agents and technology for the contact center. CS works with technology that combines:

• Communication through multiple channels, incoming calls, e-mail, chat, where the key is directing the user to the appropriate agent
• Recording of the message by the caller, so that the users knows that their time is important
• Playing notifications to callers
• Sales campaigns in the form of automated outgoing calls, and many other features

It also ensures continuous monitoring and improvement of the user experience by:

• User satisfaction surveys via telephone
• Recording calls to improve quality
• Management tools that ensure quick adaptation of the contact center to new or extraordinary situations
• Supervision of the agent’s work by the supervisor
• Reporting system