Banks invest in channels and stabilise core systems. The operational layer in between is usually built in pieces — and that gap is where the value leaks.

Delivery operators handle millions of customer interactions every year. Most of them aren't complaints. They're people asking one simple question: "Where is my parcel?"

Simple automation follows rules. Agentic AI works differently. It analyses complex situations, understands context, and makes decisions based on reasoning rather than rigid rules.