CS helps organizations build a customized contact center – we design, implement, and optimize every phase to ensure top-tier customer experience, with flexible solutions (cloud, on-premise, or hybrid).
The core of our offering is the Cisco Webex Contact Center solution, which provides an advanced, cloud-based contact center platform that integrates all key communication channels in one place. It intelligently routes each customer to the most suitable agent in real time, without the need for on-premise PBX infrastructure – although it can be integrated with any existing on-premise PBX or business segment upon customer request.
The platform enables:
- Multichannel communication with customers – voice calls, email, chat, and social media (WhatsApp and Facebook Messenger), wherever they are located,
- Callback option for customers when agents are busy, demonstrating respect for their time,
- Automated outbound campaigns for sales or information distribution, tailored to specific target groups,
- Integration with existing systems for easier compliance and transition to the new solution,
- Fast implementation – No-Code/Low-Code technology allows for customization and deployment without lengthy development.
Furthermore, Cisco Webex Contact Center ensures continuous monitoring and optimization of the customer experience through:
- Dynamic call flows and personalized service via customer activity and interaction tracking systems, enabling shorter wait times and higher customer satisfaction,
- Advanced contact center management, allowing quick adaptation to new challenges and situations,
- Supervisor monitoring and support via live monitoring and coaching,
- Customer satisfaction surveys, both by phone and digitally,
- Call recording and analysis for continuous improvement of conversation quality,
- Reporting and analytics system that enables informed, real-time decision-making,
- Tools for evaluating contact center performance and process efficiency, enabling fast optimization and ongoing business improvement.
With this technology, your agents become more than just customer support – they become your competitive advantage.
For critical infrastructure users and those who want control over IT resources, we offer consulting, implementation, integration, and maintenance of the on-premise Cisco Contact Center portfolio.
