CRM Solutions

Oracle Customer Experience (CX), a complete set of best-in-class, integrated, cloud-enabled solutions, that encompass the entire customer journey, from marketing, sales and service to Commerce, Social and Industry-specific CX offerings. With such a comprehensive line-up, Oracle has now the most complete platform for companies wishing to move to the Cloud.

Our expertise in CRM which  continues to play a vital role in a company’s overall CX strategy positions us as a trusted partner in helping you meet and surpass the needs of ever more empowered customers.

Our core CX and CRM expertise includes the following functional areas:

• Multichannel Marketing and Campaign Management
• Lead Management
• Product Catalogue, Quote and Order Management (CPQ)
• Sales Force Automation and Effectiveness
• Customer Support and Self-service
• Channel Partner Management
• Field Service

Oracle Siebel is the enterprise-grade and most complete customer relationship management solution on the market today.

It encompasses the entire customer journey across all organisational touch points; marketing & loyalty, lead generation, sales, quoting and ordering, asset management, customer support and self-service , field service, partner sales and service enablement. Oracle Siebel is unparalleled when it comes the depth and breadth of built-in vertical industry-specific expertise, as well and its scalability and possibility of customizing to meet highly specific functional or integration needs.

Recent Siebel release includes a new Open UI architecture utilizing open web technologies (HTML5, CSS, jQuery), allowing for a rich user interface based on a modern web technology.

Key benefits of Open UI are:

• Increased User adoption – intuitive navigation, interaction data entry & validation
• Seamless integration with customer & partner portals and any other applications and systems
• Unlimited configuration capabilities & tailoring to specific needs or usage scenarios
• Native tablet and smartphone access through web responsive design

As a first certified Oracle Siebel Specialized Partner in the region, with experience in most complex CRM transformation projects, we are able to offer a complete CRM offerings including:

• Strategy – we help you understand your current customer experience and devise a roadmap on how to build capabilities and differentiate from your competitors
• Rapid Implementation of the complete portfolio of Siebel solutions – using benefit-tested approach with own implementation and integration accelerators
• Enhancements and Upgrades – maximizing your existing investments in Oracle technologies
• CRM Application Managed Services – we can host and manage your CRM solution