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Customer satisfaction survey

Your Feedback Drives Our Excellence

Please share your honest feedback on our partnership so we can continue to exceed your expectations and continuously improve our service delivery.

The results of the survey are for our internal use only, serving for the improvement of our operations and customer relations. If you have any questions please contact us at the email info@cs.hr.

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1/8 Introduction questions

For how long have you been doing business with CS Computer Systems?

Which of our solutions and/or services have you used? Several answers may be marked.

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2/8 Considering the type of solution and/or service you used, would you please be so kind to evaluate it.
Rate 1 (poor) to 5 (excellent)

Computer solutions

Communication solutions

Audio and video solutions

Security solutions

IP solutions

IT consulting services

CRM solutions

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3/8 Please evaluate the characteristics of the CS services mentioned below.
Rate 1 (poor) to 5 (excellent)

Professionalism

Expertise

Compliance with market trends

Technical support/maintenance

"good value for money"

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4/8 Please evaluate CS engineers according to the characteristics mentioned below.
Rate 1 (poor) to 5 (excellent)

Expertise

Reliability

Speed of resolution of problems and failures

Kindness

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5/8 Please evaluate CS sales personnel according to the characteristics mentioned below.
Rate 1 (poor) to 5 (excellent)

Expertise

Kindness

Communicativeness

Understanding of specific user needs

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6/8 How would you evaluate the failure report procedure according to the characteristics mentioned below?
Rate 1 (poor) to 5 (excellent)

Simplicity

Efficacy

Availability/speed of responding to a call

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7/8 Competing companies and referrals

How would you evaluate the position of CS on ICT market compared to competitors?

When you think of CS competitors, which is the company that first comes to your mind?

Would you recommend CS to your business partners?

Will you continue to use CS services?

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8/8 Demographic questions
The demographic questions section is optional. If you wish to stay anonymous, please just click the "Finish" button below.

Degree

Work experience

Name of the company where you work

Name and Surname

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